TERMS & CONDITIONS OF SALE
I. PRICES
Prices advertised on SymTech Laboratories, LLC's website are subject to change without notice. Price quotes delivered through email are recorded, and will be honored until the specified expiration date. If no expiration date is specified, quotes will be valid for a maximum of (30) thirty days after the quote was sent. Shipping charges, taxes, and other costs may be subject to change if out of SymTech Laboratories, LLC's reasonable control. Prices are exclusive of taxes, impositions and other charges, including: sales, use, excise, value added and similar taxes or charges imposed by any government authority, international shipping charges, forwarding agent's and broker's fees, bank fees, consular fees, document fees and import duties.
II. TERMS OF PAYMENT
All payments must be in US Dollars.
Credit cards accepted are major credit cards, purchase cards and major bank debit cards. Payment by cashier's check, personal or business check, and money order is also accepted.
Customer agrees to pay the entire net amount of each invoice from SymTech Laboratories, LLC pursuant to the terms of each such invoice without offset or deduction. If SymTech Laboratories, LLC reasonably believes that the Customer's ability to make payments may be impaired or if Customer fails to pay any invoice when due, SymTech Laboratories, LLC may suspend delivery of any order or any remaining balance thereof until such payment is made, or cancel any order or any remaining balance thereof, and Customer will remain liable to pay for any products already shipped and all non-standard products ordered by Customer. If Customer fails to make payment when due, SymTech Laboratories, LLC may pursue any legal or equitable remedies, in which event SymTech Laboratories, LLC will be entitled to reimbursement for costs of collection and reasonable attorneys' fees.
III. SHIPPING POLICIES
All orders are shipped via USPS Priority Mail, USPS Express Mail, USPS Priority Mail International, or USPS Express Mail International. Various domestic and international shipping methods from FedEx and UPS may be made available on a case-by-case basis. SymTech Laboratories, LLC does not offer will call/local pickup services.
Tracking/confirmation information is automatically provided and sent to each customer through email. International customers are responsible for paying duties, tariffs, and other applicable taxes and fees. International customers are also responsible for ensuring purchased SymTech Laboratories, LLC products do not violate any local or federal laws before purchase.
Insurance is available at an additional cost. SymTech Laboratories, LLC assumes no liability for lost packages. SymTech Laboratories, LLC can provide lost tracking/confirmation numbers, but please contact the courier directly for all other concerns regarding a delivery.
IV. LEAD TIMES AND SHIPPING SCHEDULE
The typical lead time for in-stock products is 1-2 business days once payment has been received. If a product is out-of-stock, SymTech Laboratories, LLC, will notify Customer of the projected shipping schedule. Due to the nature of our custom products, the lead time for these products may be two weeks or more. Customer may arrange for expedited service with SymTech Laboratories, LLC in advance in exchange for a fee. All lead times are subject to change without notice, and SymTech Laboratories, LLC assumes no liability for losses or damages due to delivery delays.
V. PRODUCT DISCLAIMER
Certain SymTech Laboratories, LLC products are marked for OFF-ROAD use only. It is the responsibility of the customer to ensure that the installation of any SymTech Laboratories, LLC product meets all local, state and federal laws and guidelines. SymTech Laboratories, LLC assumes no liability for illegally installed equipment.
The addition of certain SymTech Laboratories, LLC products, may remove or disable stock engine protection features. Serious engine damage can occur if these products are improperly installed or adjusted. SymTech Laboratories, LLC assumes no responsibility for losses or damages due to installation of any SymTech Laboratories, LLC product.
VI. SALES TAX
When required by law SymTech Laboratories, LLC will collect Federal, State and/or Local sales, use, excise and other taxes which apply to Customer's shipment. These taxes are in addition to the purchase price of the products subject to an order. Customer will remit the correct tax unless they are tax exempt and SymTech Laboratories, LLC has a valid signed tax exemption certificate on file.
VII. NON-CANCELABLE/NON-RETURNABLE PRODUCTS
From time to time, SymTech Laboratories, LLC will notify Customer of a product that is "NC/NR", (Non-Cancelable/Non-Returnable) upon determining that an order requires such conditions of sale. Irrespective of circumstances the Customer agrees that "NC/NR" products may not be cancelled, returned or re-scheduled by the Customer without the written consent of SymTech Laboratories, LLC.
VIII. LIMITED WARRANTY
SymTech Laboratories, LLC warrants to the original customer purchasing products directly from SymTech Laboratories, LLC that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. SymTech Laboratories, LLC, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by SymTech Laboratories, LLC to be defective during the warranty period.
Any claim must be made within one (1) year from the original date of shipment by SymTech Laboratories, LLC; SymTech Laboratories, LLC shall have no liability thereafter. Customer must notify SymTech Laboratories, LLC within one (1) year from the original date of shipment. The foregoing warranty granted on SymTech Laboratories, LLC products is to the initial customer end-user and is non-transferable.
This warranty is in lieu of any and all other warranties, whether oral, written, expressed, implied or statutory. Implied warranties of fitness for a particular purpose and merchantability are specifically excluded and shall not apply. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than SymTech Laboratories, LLC or a SymTech Laboratories, LLC-authorized third party service provider. SymTech Laboratories, LLC reserves the right to substitute functionally equivalent new or serviceable used parts.
IX. RETURNS
Customer must notify SymTech Laboratories, LLC within thirty (30) days from date of shipment of any received product with which they are unsatisfied. (See LIMITED WARRANTY section above) Returns are normally accepted when completed within 30 days of the ship date. If SymTech Laboratories, LLC agrees to accept a return, return shipping charges must be prepaid by Customer. We will not accept COD shipments. Most returns made during this time period are eligible for a full refund, less shipping charges, and a 10% restocking fee (to compensate for unrecoverable credit card/PayPal fees and employee labor). After the initial (30) day period, returns may be considered on a case by case basis, but are subject to refusal for return. The foregoing statements concerning returns do not apply to Non-Cancelable/Non-Returnable Products. (See NON-CANCELABLE/NON-RETURNABLE PRODUCTS section above)
Returned items must be in original, unharmed condition. Items damaged due to user error are not eligible for refunds in full. Percentages of the purchase value may be refunded at the discretion of SymTech Laboratories, LLC.
Please contact us directly before returning any merchandise. Returned items shipped without prior authorization will be refused.
X. EXCHANGES AND WARRANTY CLAIMS
Should an item be deemed defective by a SymTech Laboratories, LLC customer support representative, a return authorization and shipping information will be provided. Upon determining the defect is due to manufacturer error, SymTech Laboratories, LLC will issue a replacement via USPS Priority Mail, stock permitting. Expedited shipping and processing is available at the expense of Customer. Customer is responsible for all return shipping charges in the event the defect is not due to manufacturer error, or the product's warranty coverage has expired.
Exchanges for other items of equal value, or a combination of items of equal value, must be pre-approved by a SymTech Laboratories, LLC customer support representative. Upon approval, an exchange authorization and shipping information will be provided. Once the original item is received, the exchanged items will be shipped via USPS Priority Mail, stock permitting. Shipping costs to and from SymTech Laboratories, LLC's facilities are the sole responsibility of Customer.
Shipping to SymTech Laboratories, LLC's receiving centers will not be paid or reimbursed by SymTech Laboratories, LLC under any circumstances: including, but not limited to, refunds, warranty claims, and exchanges.