http://www.symtechlabs.com/support/knowledgebase/ 2010-09-06T23:55:34-04:00 http://www.symtechlabs.com/support/knowledgebase/ http://www.symtechlabs.com/support/knowledgebase/lib/images/favicon.ico text/html 2009-10-05T10:36:03-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:address?rev=1254753363&do=diff Our corporate mailing address is: SymTech Laboratories 6260 Wiles Rd. Suite #102 Coral Springs, FL 33067 Return to FAQ's text/html 2009-11-15T01:11:56-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:bulk?rev=1258265516&do=diff Please contact our sales staff to check availability and arrange a bulk transaction. Certain items are offered at reduced prices when purchased in quantity. Return to FAQ's text/html 2009-10-15T17:35:02-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:cel?rev=1255642502&do=diff The occurrence of a CEL depends on the product and specific car. SymTech cannot guarantee that a CEL will not appear, but we can say that our products will not negatively impact your vehicle. In most cases CEL's are non-critical warning devices against possibly malfunctioning systems. Return to FAQ's text/html 2009-10-05T10:35:00-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:checks?rev=1254753300&do=diff Yes, SymTech Labs accepts both business checks and credit cards. Both payment options are subject to approval before orders are shipped. Return to FAQ's text/html 2009-10-05T10:35:13-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:couriers?rev=1254753313&do=diff SymTech Labs uses the United States Postal Service (USPS) for most orders. We can ship orders via FedEx, DHL, or UPS at the customer's request. Return to FAQ's text/html 2009-10-05T10:36:42-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:digitization?rev=1254753402&do=diff We would be more than happy to help develop your product idea. Please contact our sales staff at <sales@symtechlabs.com> for more information regarding our various technical services for developing products. Return to FAQ's text/html 2009-10-05T10:36:21-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:eoe?rev=1254753381&do=diff Yes, SymTech Labs is an EOE; we welcome job applications from all qualified applicants. Return to FAQ's text/html 2009-10-05T10:37:00-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:find?rev=1254753420&do=diff Please contact our sales staff directly at <sales@symtechlabs.com>. Return to FAQ's text/html 2009-10-05T10:33:48-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:illegal?rev=1254753228&do=diff Possibly. It is your responsibility to determine whether any of SymTech's products violate any local, state or federal laws in your area. In areas where the addition of a SymTech product compromises the street legality of an automobile, the product in question is to be used for OFF-ROAD use only. Return to FAQ's text/html 2009-11-15T14:30:40-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:instructions?rev=1258313440&do=diff You can download installation manuals, pin assignment guides and other product documentation from our support page. Return to FAQ's text/html 2009-10-05T10:35:29-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:international?rev=1254753329&do=diff Yes, SymTech Labs will ship both internationally or to APO/FPO boxes at the customer's expense. SymTech Labs can also ship to PO boxes at no additional cost. Return to FAQ's text/html 2009-10-05T10:36:33-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:labor?rev=1254753393&do=diff Absolutely not. SymTech products are made with pride in the United States. Return to FAQ's text/html 2009-11-15T14:36:21-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:lead?rev=1258313781&do=diff Most orders are shipped within one to two business days. To check the status of your order, log into your SymTech Labs online store account. Certain custom built products, such as our Megasquirt ECU's, require a longer lead time. The maximum lead times for these products will always be clearly displayed on their product pages. Return to FAQ's text/html 2009-10-05T10:34:51-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:minimum?rev=1254753291&do=diff No, we do not require a minimum order amount unless expressly stated. Return to FAQ's text/html 2009-10-15T01:39:44-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:new_product?rev=1255585184&do=diff SymTech Labs regularly releases product updates and release notes on its news page. Return to FAQ's text/html 2009-10-05T10:34:37-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:order?rev=1254753277&do=diff The quickest and easiest way to place an order with SymTech Labs is through our online store. SymTech Labs also accepts orders via mail and telephone. Please visit our contact page for information on ordering through mail or telephone. Return to FAQ's text/html 2009-10-05T10:36:11-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:owned?rev=1254753371&do=diff Yes, SymTech Labs is both an independently owned and operated company. Return to FAQ's text/html 2009-10-15T01:40:33-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:product_idea?rev=1255585233&do=diff We love to hear new ideas for products. Please submit your ideas to our development staff. Return to FAQ's text/html 2009-10-05T10:35:40-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:returns?rev=1254753340&do=diff Most SymTech products may be returned for a full refund up to thirty (30) days after the initial purchase. Please see our shipping & returns information page for more information. Return to FAQ's text/html 2009-10-05T10:35:50-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:service?rev=1254753350&do=diff Please contact us directly for the mailing address of the nearest receiving center to you. Please note that unauthorized shipments to any of our facilities will be refused. Return to FAQ's text/html 2009-11-15T14:13:40-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:shipping_cost?rev=1258312420&do=diff To determine shipping cost to your location, make an account with your shipping address and log in. Place the items you wish to purchase in your shopping cart and begin the checkout process to receive the shipping cost. Return to FAQ's text/html 2009-11-15T16:01:41-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:shp_dom?rev=1258318901&do=diff If your order has already been shipped through either USPS Priority Mail or Express Mail, a tracking number will automatically be emailed to you via the courier. Please feel free to contact us if you have not received your tracking number more than two days after your order has shipped. text/html 2009-11-15T16:02:07-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:shp_intl?rev=1258318927&do=diff If your order has already been shipped, a tracking number will automatically be emailed to you via the courier. Please feel free to contact us if you have not received your tracking number more than two days after your order has shipped. Most orders shipped via USPS Global Priority Mail are received within six to ten business days. Please keep in mind that your country's customs department can retain your package for four to six weeks. If you have not received your order forty five days af… text/html 2009-11-15T14:32:57-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:start?rev=1258313577&do=diff General * Do SymTech products offer a warranty? * Will my car become illegal for street use after installing my SymTech product? * Will my car's check engine light (CEL) appear after installing my SymTech product? * Is customer support available for SymTech products? * I've lost the instructions to my SymTech product. text/html 2009-11-15T14:30:17-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:support?rev=1258313417&do=diff Of course! Please see our support page or contact page for support regarding your SymTech product. Return to FAQ's text/html 2009-10-05T10:33:34-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:warranty?rev=1254753214&do=diff Most SymTech products are warrantied against manufacturer's defects for a one year period following purchase. Please see our warranty information page for more information. Return to FAQ's text/html 2009-11-15T14:28:56-04:00 http://www.symtechlabs.com/support/knowledgebase/faq:wholesale?rev=1258313336&do=diff Yes, we do! Please contact our sales staff to create a wholesale account with us and learn about the perks of becoming a SymTech vendor. Many items are offered at reduced prices to our vendors. Return to FAQ's