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 FREQUENTLY ASKED GENERAL QUESTIONS
General
Ordering & Shipping
Consulting, Design, and Custom Orders
Corporate
Do SymTech products offer a warranty?
Most
SymTech products are warrantied against manufacturer's defects for a
one year period following purchase. Please see our warranty
information page for more information.
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Will my car become illegal for street use after
installing my SymTech product?
Possibly.
It is your responsibility to determine whether any of SymTech's
products violate any local, state or federal laws in your area. In
areas where the addition of a SymTech product compromises the street
legality of an automobile, the product in question is to be used for
OFF-ROAD use only.
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Will my car's check engine light (CEL) appear after
installing my SymTech product?
The
occurrence of a CEL depends on the product and specific car. SymTech
cannot guarantee that a CEL will not appear, but we can say that our
products will not negatively impact your vehicle. In most cases CEL's
are non-critical warning devices against possibly malfunctioning
systems.
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Is customer support available for SymTech products?
Of
course! Please see our support
page or contact
page for support regarding your SymTech product!
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I've lost the instructions to my SymTech product.
You
can download installation manuals, pinouts and other product
documentation from our support
page.
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How can I place an order with SymTech Labs?
SymTech
Labs currently accepts order via the internet, mail, and telephone.
Please visit our contact
page for information on ordering through mail or telephone.
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Does SymTech Labs require a minimum order amount?
No,
we do not require a minimum order amount unless expressly stated.
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Does SymTech Labs accept checks and credit cards?
Yes,
SymTech Labs accepts both business checks and credit cards. Both
payment options are subject to approval before orders are shipped.
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What couriers does SymTech Labs use for shipments?
SymTech
Labs uses the United States Postal Service (USPS) for most order. We
can ship orders via FedEx, DHL, or UPS at the customer's request.
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Will SymTech Labs ship internationally or to
APO/FPO or PO Box addresses?
Yes,
SymTech Labs will ship both internationally or to APO/FPO boxes at the
customer's expense. SymTech Labs can also ship to PO boxes at no
additional cost.
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Can I return my SymTech product for a refund?
SymTech
products may be returned for a full refund up to thirty (30) days after
the initial purchase. Please see our shipping
& returns information page for more information.
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Where do I ship parts for service/repairs/returns?
Please
contact
us directly for the mailing address of the nearest receiving
center to you.
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Who should I contact if I'm looking for a specific
part that I can't find?
Please
contact our sales staff directly at sales@symtechlabs.com.
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I need to purchase large quantities of a SymTech
product.
Please
contact our sales staff to check availability and arrange a transaction.
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I have an idea for a product, but it needs to be
digitized, prototyped, etc..
We
would be more than happy to help develop your product idea. Please
contact our sales staff at sales@symtechlabs.com
for more information regarding our various technical services for
developing products.
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What is SymTech Labs' corporate mailing address?
Our
corporate mailing address is:
SymTech
Laboratories
6260 Wiles Rd.
Suite #102
Coral Springs, FL 33067
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Is SymTech Labs independently owned and operated?
Yes,
SymTech Labs is both an independently owned and operated company.
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Is SymTech Labs an Equal Opportunity Employer?
Yes,
SymTech Labs is an EOE; we welcome job applications from all qualified
applicants.
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Does SymTech Labs sell foreign-made products that
were produced via indentured or forced labor?
Absolutely
not. SymTech products are made with pride in the United States.
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