Privacy Policy
Our commitment to privacy
Your privacy is very important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. SymTech Laboratories, LLC may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
This notice applies to all information collected or submitted on the SymTech Laboratories, LLC website. On some pages, you can order products and make requests. The types of personal information collected on these pages are:
- Name
- Address
- Phone number
- Email address
- Credit/debit card information
- Demographic information
Security technology
We use the most secure technology and practices reasonably within our means to ensure that our customers may enjoy a worry-free online experience. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online:
- 128-bit secure sockets layer (SSL) technology for secure internet protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
All order and personal data collected through our order forms are encrypted to protect your information. Email, however, is not encrypted and is not a secure means of sending credit card information. Please place all orders through the order form. Do not attempt to email an order.
SymTech Laboratories, LLC uses Authorize.Net, a leading payment gateway since 1996, to accept credit card and electronic check payments safely and securely. Authorize.Net manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
SymTech Laboratories, LLC is registered with the Authorize.Net Verified Merchant Seal program. For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net privacy policy.
How we use information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer. Once you agree, the file is added and the cookie helps us analyze web traffic or lets you know when you visit a particular site. Cookies allow websites to respond to you as an individual. The website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website, so we recommend that you enable cookies. Please see below for a list of cookies we collect.
Our commitment to children's privacy
Protecting the privacy of the very young is especially important to us. For that reason, we never collect or store information from our website from those we know are under 13 of age, and no part of our website is structured to attract anyone under 13. Furthermore, we do not take orders from, or otherwise do business with individuals under 18 years of age.
External links
Our website may contain links to other websites of interest. Once you use these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How you can access or correct your information
You can access all your personally identifiable information that we collect online and maintain by contacting support@symtechlabs.com. We use this direct e-mail procedure to better safeguard your information. For a small fee, you can also request a hardcopy by writing to: (we no longer have a physical address).
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly respond to any requests that credibly show error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE name | COOKIE Description |
---|---|
CART | The association with your shopping cart. |
CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
COMPARE | The items that you have in the Compare Products list. |
CURRENCY | Your preferred currency |
CUSTOMER | An encrypted version of your customer id with the store. |
CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
FRONTEND | You sesssion ID on the server. |
GUEST-VIEW | Allows guests to edit their orders. |
LAST_CATEGORY | The last category you visited. |
LAST_PRODUCT | The most recent product you have viewed. |
NEWMESSAGE | Indicates whether a new message has been received. |
NO_CACHE | Indicates whether it is allowed to use cache. |
PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
POLL | The ID of any polls you have recently voted in. |
POLLN | Information on what polls you have voted on. |
RECENTLYCOMPARED | The items that you have recently compared. |
STF | Information on products you have emailed to friends. |
STORE | The store view or language you have selected. |
USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
WISHLIST | An encrypted list of products added to your Wishlist. |
WISHLIST_CNT | The number of items in your Wishlist. |